Helpmiki Data Deletion

Last updated: 2026-09-16. This page explains how to request deletion of Helpmiki account or story data. It supplements the Privacy Policy and Privacy Choices.

1. In-App Requests

Where available, open Helpmiki Settings and use the data deletion or account deletion controls. In-app requests help us verify the account and process the request more quickly.

2. Email Requests

If you cannot access the app, email support@helpmiki.com from the email address associated with your Helpmiki account. Include whether you are requesting deletion of generated stories, account data, support records, or another specific category.

3. Story Deletion

The Delete Personal Stories action in Settings removes your generated personal stories, related Parent Notes and generation records from the active database, and their stored audio from our audio storage. Your account and purchase history remain. Clearing a local app cache only removes that device's cached copy. An inactive or inaccessible story is not necessarily deleted; use the deletion action or contact support@helpmiki.com for help.

4. Account Deletion

Account deletion removes your Helpmiki account access and personal stories. Some limited legal, purchase, fraud-prevention, or security records may be retained as described in the Privacy Policy. These records are not necessarily anonymous. They may include protected email and installation matching values and an Apple DeviceCheck usage flag used to enforce the one-time free-story allowance. See the Privacy Policy for the purposes and retention criteria. Deleting your account does not cancel an Apple subscription. Manage it in your Apple Account subscription settings.

5. Records We May Retain

Limited records may be retained when needed for a specific legal obligation, verified billing record, dispute, fraud-prevention, or security purpose. Support messages may also exist in an email mailbox; contact us to include correspondence in your deletion request. Backup copies follow their retention and recovery cycle. See the Privacy Policy for categories and retention criteria.

6. Apple Purchases

Deleting Helpmiki data or your Helpmiki account does not automatically cancel an Apple subscription or trigger an Apple refund. Manage subscriptions and refunds through your Apple Account and Apple support tools.

7. Verification

We may ask for information needed to verify that you control the account before completing a deletion request. Do not send government identifiers, payment card numbers, or sensitive child details unless we specifically request information required to verify or process your request.

8. Contact

Email: support@helpmiki.com
Company: MONTEBIOM LLC, a California limited liability company.
For legal notices, contact support@helpmiki.com. We will provide the appropriate postal contact where required.