Helpmiki Support
Need help with Helpmiki? Email us at support@helpmiki.com. Support is for product, account, purchase, privacy, and safety-feedback questions.
Product and account support only. This inbox is not an emergency or crisis service and may not be read immediately. If someone is in immediate danger, contact local emergency services.
1. What To Include
- The email address used for your Helpmiki account.
- Your device model and iOS version, if the issue is app-related.
- A short description of what happened and what you expected.
- For purchase issues, the product type or transaction context, but not payment card details.
- For story or safety feedback, include only the details needed to understand the issue and avoid identifying child details when possible.
Contact Support
Send a request using the form below, or email support@helpmiki.com.
We reply by email. Please leave out passwords, payment card details, and identifying or sensitive information about children. See our Privacy Policy.
You can also email support@helpmiki.com directly.
2. Account And App Support
We can help with sign-in issues, story generation problems, library access, audio narration, local cache behavior, exports, and general app questions. We may need to verify that you control the account before discussing account-specific information.
3. Subscriptions And Refunds
Helpmiki iOS subscriptions and credit packs are processed through Apple App Store In-App Purchase. Apple handles subscription cancellation, payment method management, and refund eligibility. For Apple billing questions, use your Apple Account and Apple support tools.
4. Privacy And Deletion Requests
Use the data deletion request flow in the app where available, or email us from the email address associated with your account. See the Privacy Policy, Privacy Choices, and Data Deletion pages.
5. Concern About Story Content
You can contact us if Helpmiki generated content that seemed unsafe, inappropriate, too intense, or unsuitable. Do not use support for emergencies or crisis help.
6. Emergencies
Helpmiki is not an emergency, crisis, medical, mental health, therapeutic, diagnostic, legal, or professional service. If there is immediate danger, contact local emergency services. See Safety & Crisis Resources.
7. Contact
Email: support@helpmiki.com
Company: MONTEBIOM LLC, a California limited liability company.
For legal notices, contact support@helpmiki.com. We will provide the appropriate postal contact where required.