Helpmiki Terms of Service

Last updated: 2026-09-20. These Terms of Service describe the rules for using the Helpmiki iPhone app, website, support pages, and related services. Helpmiki is operated by MONTEBIOM LLC, a California limited liability company. When asked to accept these Terms, read them before continuing. You must be at least 18 and have reached the age of legal majority where you live. Our Privacy Policy explains how we handle information.

1. What Helpmiki Is

Helpmiki provides fictional educational stories, discussion questions, and optional conversation examples for adults to review and use in everyday family settings. The content is not a professional assessment of any person and is not designed to diagnose, prevent, treat, or manage a medical, psychological, psychiatric, or developmental condition.

Using Helpmiki, receiving a story, or contacting product support does not create a therapist–client, clinician–patient, or other professional-care relationship with MONTEBIOM LLC or its personnel. Do not use Helpmiki to make clinical, legal, emergency, or safety decisions. Do not disregard or delay appropriate professional help because of content from Helpmiki.

2. Adult Use Only

Adults must manage the account, submit requests, review content, and make purchases. Children must not create accounts, submit requests, contact support, or use the service independently. Shared reading or listening is directed by an adult.

Do not request content intended to shame, frighten, manipulate, punish, coerce, exploit, or harm a child. Do not request diagnosis, treatment, or instructions for handling an emergency or ongoing abuse, self-harm, violence, or other serious danger. Do not use a story as a substitute for real-world help.

3. Accounts

• You must provide accurate account information and keep it current.
• You are responsible for keeping your sign-in credentials and devices secure.
• You must not let children or unauthorized people use your account.
• You must notify us if you believe your account has been accessed without permission.

4. Your Responsibilities

You are responsible for the information you enter, the prompts you submit, the generated content you choose to save, export, share, read aloud, or use, and the way you use Helpmiki with a child.

Please do not enter a child's full name, school name, home address, diagnosis, medical record, contact information, precise location, government identifier, or other identifying or sensitive details. Use fictional names or general descriptions instead.

5. Acceptable Use

You agree not to use Helpmiki to:

• Create content that shames, threatens, frightens, humiliates, pressures, manipulates, or emotionally controls a child.
• Create content involving abuse, exploitation, self-harm, violence, sexual content involving minors, medical diagnosis or treatment, emergencies, or crisis response.
• Submit unlawful, invasive, defamatory, harassing, hateful, or harmful content.
• Violate another person's privacy, intellectual property rights, or legal rights.
• Reverse engineer, scrape, overload, interfere with, or misuse Helpmiki systems.
• Attempt to bypass safety features, usage limits, payment controls, or access controls.

Helpmiki may block requests, refuse generation, suspend features, remove content, or restrict accounts when we believe it is reasonably necessary to protect users, children, the service, or legal rights.

6. AI-Generated Content

AI-generated content may be inaccurate, incomplete, unsuitable, or misleading. References to feelings, motives, or choices concern fictional characters or possible discussion topics; they do not establish what a real child thinks, feels, needs, or should do. Age labels describe general reading groups and do not assess individual development or suitability.

Review the complete content before reading, playing, exporting, or otherwise using it with a child. You decide whether and how to use it. You and the child may skip a suggestion or stop using the content. We do not promise any emotional, behavioral, developmental, educational, or relationship outcome.

7. No Emergency Or Professional Use

Helpmiki does not provide crisis counseling, emergency monitoring, or emergency response. Product support may not read a message immediately. Automated checks can miss concerning material or reject an ordinary request. A generated story or an absence of a warning does not mean that a situation is safe.

If someone may be in immediate danger, contact local emergency services now. For medical, mental health, developmental, legal, or ongoing safety concerns, seek an appropriate qualified professional or local service.

8. Plans, Subscriptions, And Credits

Helpmiki offers educational story plans and optional story and audio packs. No therapy, counseling, or professional care is included. The Free plan includes one lifetime generation, Guided Support includes 15 generations per Apple subscription billing period, and Growth Path includes 50. Included allowances reset on the subscription renewal date and do not roll over. Upgrading increases the current period's limit without restoring already used stories.

Purchased story and audio credits do not expire. Story pack use requires an active eligible subscription. See Subscription Terms for access, consumption, renewal, cancellation, and refunds. The price and billing period are shown before purchase.

9. Story Library And Access

Personal stories are saved in your account library. Your personal library is not a public feed. Subscription cancellation does not automatically delete personal stories. Subscriber Library access ends when the paid entitlement ends; free samples and the current Weekly Story remain subject to their stated access rules. See Subscription Terms.

10. Ownership And License

You retain any rights you have in information you submit. You permit us and our service providers to process that information only as needed to provide your requested features, operate and secure the service, respond to your requests, and meet legal obligations, as described in our Privacy Policy. This permission does not override the Privacy Policy or grant a general right to publish your private stories.

Subject to these Terms and any applicable access limits, we permit you to read, save, print, and share stories made available to you for personal, noncommercial family use through the app’s supported features. This permission does not transfer ownership of Helpmiki’s software, trademarks, characters, or underlying curated library. It does not permit resale of the service or redistribution of the library as a competing collection.

AI output may resemble other output and may not qualify for exclusive intellectual property protection. We do not promise that an output is unique or that you will acquire exclusive rights in it.

11. Feedback

If you send ideas, feedback, bug reports, or suggestions, you allow Helpmiki to use them without restriction or compensation, unless otherwise required by law. Please do not include private child-identifying details in feedback or support messages unless necessary for the request.

12. Privacy

Our Privacy Policy explains how Helpmiki handles information, including parent situation text, generated stories, child privacy, AI processing, support requests, and deletion choices.

13. Suspension And Termination

We may update the service and these Terms. Where a material change affects your rights or paid access, we will provide notice before it takes effect when required by applicable law, explain the effective date, and obtain additional agreement where required. Urgent changes may be necessary for security or legal reasons.

We may restrict access when reasonably necessary to address unlawful use, a material breach, fraud, security risks, or legal obligations. We will preserve any notice, refund, access, or other rights required by applicable law. We will not use a change to these Terms to impose retroactive expiration on purchased credits.

14. Changes To Helpmiki Or These Terms

For material changes affecting your rights or paid access, we will give notice and obtain additional agreement where required by applicable law. The notice will identify the effective date. We will not treat a Terms update as permission to impose retroactive expiration on purchased credits.

15. Disclaimers

To the extent permitted by applicable law, Helpmiki and its content are provided “as is” and “as available.” We do not warrant uninterrupted availability, error-free output, accuracy, suitability for a particular child or situation, or any particular result. This section does not exclude warranties, remedies, or other rights that applicable law does not allow us to exclude.

16. Limitation Of Liability

To the extent permitted by applicable law, MONTEBIOM LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, arising from use of Helpmiki.

Subject to the exceptions below, MONTEBIOM LLC’s total aggregate liability for claims arising out of or relating to Helpmiki or these Terms will not exceed the greater of US $100 or the amounts you paid for Helpmiki during the twelve months before the event giving rise to the claim.

These limitations do not apply to fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited. Nothing in these Terms limits mandatory consumer rights or any refund, remedy, or other protection that applicable law requires us to provide.

17. Contact

Email: support@helpmiki.com
Company: MONTEBIOM LLC, a California limited liability company.
For legal notices, contact support@helpmiki.com. We will provide the appropriate postal contact where required.

Governing Law And Consumer Rights

These Terms are governed by the laws of the State of California, except that mandatory consumer protections applicable where you live remain available to you. Nothing in these Terms removes a right to bring a claim in a court or forum that applicable law requires to remain available.